Privacy Policy

This Privacy Policy explains how [COMPANY] ("VelvetOctane," "we," "us," or "our") collects, uses, and protects information when you visit our website, contact us, use our services, or request access to our software.

1. Information We Collect

We may collect contact information such as your name, email address, company name, store URL, and message content when you submit a form, email us, or request beta access. We may also collect project information you provide so we can scope, deliver, and support services.

2. Store and Technical Information

When you authorize us to work on a Shopify store or use a VelvetOctane application, we may process store configuration, checkout rule settings, discount data, product or collection identifiers, customer eligibility settings, logs, diagnostics, and similar operational information needed to provide the service.

3. Information Collected Automatically

Our website and hosting providers may collect basic technical information such as IP address, browser type, device information, referring pages, pages viewed, and timestamps. We use this information to operate, secure, and improve the website.

4. How We Use Information

We use information to respond to inquiries, provide consulting and implementation services, operate and improve software, troubleshoot issues, secure our systems, send service-related communications, and comply with legal obligations.

5. Sharing Information

We do not sell personal information. We may share information with service providers that help us operate our business, such as hosting, form processing, email, analytics, payment, project management, and Shopify-related services. We may also share information when required by law or to protect rights, safety, and security.

6. Third-Party Platforms

VelvetOctane services may connect to Shopify and other third-party platforms. Your use of those platforms is governed by their own terms and privacy policies. We encourage you to review the privacy practices of any third-party service you use.

7. Data Retention

We retain information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and improve our offerings. You may request deletion of certain information, subject to legal, security, and operational retention requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Processing

Information may be processed in the United States or other locations where we or our service providers operate. By using our services, you understand that information may be transferred to and processed in those locations.

10. Your Choices

You may contact us to request access, correction, deletion, or restriction of certain personal information. You may also opt out of non-essential marketing communications by using the unsubscribe instructions in those messages or contacting us directly.

11. Children's Privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised date.

13. Contact

Questions about this Privacy Policy can be sent to hello@velvetoctane.com.