Terms and Conditions

These Terms and Conditions govern your access to and use of VelvetOctane services, websites, software, beta products, and related communications provided by [COMPANY] ("VelvetOctane," "we," "us," or "our"). By using our services or requesting access to our software, you agree to these terms.

1. Services

VelvetOctane provides Shopify checkout engineering, consulting, implementation services, and software products for merchants. Specific deliverables, fees, and timelines are defined in a written proposal, order form, statement of work, or similar agreement.

2. Accounts and Access

You are responsible for maintaining the security of any accounts, credentials, stores, or systems you authorize us to access. You agree to provide accurate information and to promptly revoke access when it is no longer needed.

3. Beta Software

Some products, including private beta applications, may be provided for evaluation before general availability. Beta software may change, contain errors, or be discontinued. Unless otherwise agreed in writing, beta access is provided without service-level commitments.

4. Fees and Payment

Fees are due according to the payment terms stated in the applicable proposal, invoice, or subscription plan. Late or failed payments may result in delayed work, suspension of access, or cancellation of services.

5. Merchant Responsibilities

You are responsible for reviewing and approving checkout rules, discounts, store settings, legal requirements, tax treatment, customer communications, and other business decisions before they are published to your store.

6. Intellectual Property

Unless a written agreement states otherwise, you retain ownership of your store data, brand assets, and business materials. VelvetOctane retains ownership of its pre-existing tools, templates, frameworks, code libraries, documentation, and know-how. Custom deliverable ownership, if any, will be described in the applicable written agreement.

7. Confidentiality

Each party may receive non-public business, technical, or operational information from the other. Both parties agree to use reasonable care to protect confidential information and to use it only for the purpose of providing or receiving the services.

8. Third-Party Services

Our services may interact with Shopify, Cloudflare, Formspree, payment processors, analytics providers, or other third-party services. We are not responsible for third-party platforms, outages, policy changes, fees, or data handling outside our control.

9. Disclaimers

Services and software are provided "as is" and "as available" unless otherwise stated in a written agreement. We do not guarantee uninterrupted operation, specific revenue results, app store approval, or that any checkout configuration will satisfy every legal or business requirement.

10. Limitation of Liability

To the fullest extent permitted by law, VelvetOctane will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption. Our total liability for any claim is limited to the amount you paid us for the services giving rise to the claim during the three months before the event.

11. Termination

Either party may terminate services according to the applicable written agreement. We may suspend or terminate access if you violate these terms, fail to pay amounts due, or use our services in a way that creates legal, security, or operational risk.

12. Changes to These Terms

We may update these terms from time to time. Updated terms will be posted on this page with a revised date. Continued use of our services after changes become effective means you accept the updated terms.

13. Contact

Questions about these terms can be sent to hello@velvetoctane.com.